Returns and Replacements

Please check your order when it arrives. If an item is wrong or damaged, contact us on +971 58 158 9699, on WhatsApp or at order@tereaamber.ae. Keep the carton and its packaging until we reply.

At a glance

Wrong edition sent	Replaced at no cost
Damaged carton or broken seal	Replaced at no cost
Opened TEREA Amber packs	Cannot be returned
Changed your mind	Sealed cartons only, see below

Wrong or damaged items

If we sent the wrong TEREA Amber edition, or a pack or carton arrived damaged or with a broken seal, tell us within 24 hours of delivery. Send a photo of the carton and the pack barcode. We will send the right item to you, and there is no delivery charge for the replacement.

Opened tobacco products

For hygiene and safety reasons, we cannot take back TEREA Amber packs that have been opened, or cartons with packs missing.

If you change your mind

Contact us before your order leaves us and we can change or cancel it at no cost. After delivery, we can only take back cartons that are still sealed and in the same condition. The delivery fee is not refunded.

Refunds

If we cannot replace an item, we refund the price you paid for it. For cash orders we arrange the refund with you directly. For card payments the refund goes back to the same card.